SOP · 2 of 10
Duties & Conduct
What every detail technician owes the team, the dealership and the customer.
Every technician
- Be at the shop on time and available for the whole shift. Stay until the end of the shift — closers stay until a sales manager says you’re clear to leave.
- Work with coworkers in a professional, cordial, team-first way.
- Do every service your dealership offers with excellence and on time.
- Keep the shop clean, organized and supplied.
- Help train and bring new employees up to speed.
- Be professional, friendly and respectful with dealership staff, customers and vendors.
- Follow the Dress Code.
Customers are the reason we exist
- We’re glad to help. Customers are never an interruption.
- Customers and dealership staff are our friends, not “us vs. them.”
- Respect and professionalism, every time — in conduct, appearance, attitude and communication.
Not acceptable — ever
- Music with profanity or obscenity, in any language
- Inappropriate comments, jokes or behavior
- Outbursts of anger
- Smoking or being under the influence at work
Music and earbuds
- Music on speakers at a reasonable volume is fine.
- Earbuds or headphones are fine as long as you can still hear people, vehicles and your manager.