Prime One
PRIME ONEOPERATIONS
Prime One Operations

The standard, every car.

Procedures, training and safety for every Prime One detail department.

PICK YOUR JOBNEW HERE?
16STORES
3STATES
~24hTURNAROUND
Procedures by service

What job are you on?

All SOP topics
01PRIORITY

Clean for delivery

Sold vehicle. The customer is usually already waiting.

30–45MIN
02

PDI clean

Brand-new vehicles getting ready for the front line.

45–60MIN
03

Full detail

Used vehicles for the front line. Inside and out.

3–4HRS
04

Refresh

Lot vehicles that need a quick refresh.

30MIN
Training

Learn the craft.

Short, step-by-step lessons. Pick the job you’re about to do.

Chemical safety trainingREQUIRED Detailing how-to10 LESSONS A day in the life of a store manager10 MIN How to lose an accountWHAT NOT TO DO Detailer manualTHE STANDARD
New hires · start here

Your first week

01

Hiring orientation

Who we are and what we expect.
02

Chemical safety

Read and sign before your first shift.
03

Dress code

We dress like professionals.
04

Detailer manual

Do the right work. Finish strong.
Store managers
A clean vehicle is the output. Confidence is the product.

From the Store Manager Manual

Store manager manual12 CHAPTERS Store formsSIGN IN WITH PIN Closing checklistLAST ONE OUT Final inspection checklistEVERY FULL DETAIL
Standard operating procedures

The library

Safety data sheets
01Welcome and our servicesWhy this matters→ 02Duties and conductWhat every technician owes the team→ 03Detailing rulesInspect before you touch it→ 04Equipment and work areaHow our area looks is how they see us→ 05Quality standardsCatch it before the dealership does→ 06SafetyNobody gets hurt, no car gets damaged→ 07Scanning and paperworkIf it isn’t scanned, it didn’t happen→ 08Communication and coordinationWho to tell, how, and when→ 09Supplies and inventoryThe store never runs out→ 10Company policiesAttendance, time off, discipline→
Chemical in eyes or on skin: flush with water 15 min.
Poison Control 1-800-222-1222 · Serious injury: 911
SDS