SOP · 7 of 10
Scanning & Paperwork
If it isn’t scanned, it didn’t happen — and it doesn’t get billed.
Scan every vehicle in ReconPro
Every vehicle we clean gets scanned with:
- Complete VIN
- Make, model, year and color
- Stock # or RO #
- Technician(s)
- Service performed
ReconPro rules
- Every technician’s name must be in ReconPro on the iPad of the store they’re working at.
- ReconPro must be up to date every day.
- Service Department vehicles may need a separate invoice sent right away to the dealership contact.
- At the end of the day, generate the invoice and send it to the dealership contact(s) with every service done that day.
Paperwork to keep
- Repair Orders (ROs): keep paper copies 2–4 weeks.
- Extra-service authorizations: some dealerships require written approval from a Sales or Service Manager for work outside our regular services. Get it in writing and keep it 2–4 weeks.
- Damage found during inspection: report it to the dealership before work starts — a text with a photo, or in person. Keep the text.
- Keep your own record of your work too, in case it ever needs to be compared.