SOP · 1 of 10
Welcome & Our Services
Prime One staffs, runs and manages the detail department for franchise dealerships. These procedures apply at every location we service.
Why this matters
Every car we hand back is the dealership’s reputation — and ours. Following these procedures is how we stay consistent from store to store, and how we keep the accounts that keep all of us working.
Our services, in order of priority
- Clean for Delivery — sold vehicles leaving the lot, new or pre-owned. The customer is usually waiting in the showroom. If it wasn’t pre-cleaned, it needs a PDI clean or full detail.
- Service Washes — customer vehicles from the Service Department, often with the customer in the waiting room. Anything from a courtesy wash to a full detail.
- Manager’s Demo — top managers get a weekly demo wash.
- Loaner Clean — loaner vehicles from the Service Department.
- Full Details — used vehicles prepared for the front line.
- P.D.I. Clean — brand-new vehicles prepared for the front line.
- Refreshes — lot vehicles that were clean before and need a quick refresh.
Rule of thumb
If someone is waiting for the car, it goes first.